Delivery Policy

1. Delivery methods and zones

Stick'it delivers its products exclusively in Switzerland and Liechtenstein, to the address
indicated by the Buyer when placing the order. Deliveries are made by
Swiss Post or another carrier appointed by the Seller. None
No shipments are made to post office boxes or incomplete addresses.


2. Processing and shipping times

The delivery times mentioned on the website are indicative. They include the time
production (especially for customized products) and transportation.
The seller strives to meet these deadlines, but cannot be held responsible for
delays due to circumstances beyond its control, such as delays
postal, logistical disruptions, strikes, or force majeure events
meaning of art. 119 CO.
In the event of a foreseeable delay, the Buyer will be informed by email.

3. Delivery costs

Delivery charges are clearly indicated before order confirmation.
order. They include packaging and shipping costs. In case of
For multiple orders, Stick'it reserves the right to make partial deliveries.
at no additional cost to the Buyer.

4. Receiving and verifying the products

The Buyer is required to check the condition of the goods upon receipt.
Any apparent anomaly (damaged package, obvious error) must be reported.
to the carrier upon receipt, then communicated to Stick'it in the
14-day period of general terms and conditions of sale, with supporting photos.
The Buyer's silence within this period constitutes acceptance of delivery.

5. Delivery not delivered or refused

If the package cannot be delivered due to an incorrect address, repeated absence, or
In the event of unjustified refusal, the reshipping costs are to be borne by the Buyer.
If the recipient does not claim the package within the timeframe specified by the carrier, the
The seller may charge administrative fees or cancel the sale after notification.
written, in accordance with art. 107 CO.

6. Transfer of Risks and Liability

In accordance with Article 185 of the Swiss Code of Obligations, the risk passes to the Buyer upon delivery of the package.
to the carrier, unless the delivery is handled directly by Stick'it (installation on
site).
In case of loss, theft or damage occurring after delivery to
If the carrier is not working, the Buyer must file a claim with the postal service.
concerned. Stick'it will assist the Buyer in this process, without however
assume direct responsibility for the carrier.

7. Force majeure

No liability can be accepted in the event of a force majeure event.
major, including in particular natural disasters, network outages,
accidents, administrative decisions or independent delivery impossibilities
of the Seller's will.
8. Contact and recourse
For any questions regarding the delivery policy:

Email: stickit.ne@gmail.com
Address: Rue du Tertre 4, 2000 Neuchâtel, Switzerland